Grievance Redressal & Contact

Last updated: 5 October 2026

Esha is operated by Phanidhar Rao Madduri (sole proprietor, trading as "Esha") ("we", "us"), 1-137/30A, Gokul Gardens, Ramanayyapeta, Kakinada Rural, Andhra Pradesh 533005, India. We take complaints seriously and aim to resolve them quickly and fairly.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines) Rules, 2021, and the Digital Personal Data Protection Act, 2023, our designated Grievance Officer is:

Phanidhar Rao Madduri, Grievance Officer Esha (proprietor: Phanidhar Rao Madduri) 1-137/30A, Gokul Gardens, Ramanayyapeta, Kakinada Rural, Andhra Pradesh 533005, India Email: support@askesha.com Phone: +91-9281342710 Hours: Monday–Friday, 10:00–18:00 IST (excluding public holidays)

How to raise a complaint

Email support@askesha.com (or use Profile → Help → Contact us in the app) with:

your registered email,
a description of the issue, and
any relevant dates, screenshots, or charge details.

Our commitment (response times)

We will acknowledge your complaint within 24 hours of receipt.
We will resolve it within 15 days, and keep you informed if a complaint needs more time.

Data-protection requests

For requests about your personal data — access, correction, erasure, withdrawing consent, or nominating someone to act on your behalf — write to our data-protection contact at privacy@askesha.com. See our Privacy Policy for the full list of your rights and how we handle them.

Billing & payments

For subscription, cancellation, or refund matters, see our Refund & Cancellation Policy. Payments are processed by Razorpay for subscriptions and the current public India Kit checkout. When the flag-controlled international Kit, Complete Life Reading or Esha Pro checkout is shown to an eligible buyer, Dodo Payments is the merchant of record and processes that payment and any approved refund. We never store your full card details.

Reading Kit orders

The Reading Kit is a separate one-time guest purchase; no Esha account is required. The current public offer uses the India Razorpay checkout: the operator identified above sells the Kit and Razorpay processes payment. Availability is determined by the checkout's territory checks. When the flag-controlled international checkout is shown to an eligible buyer, Dodo Payments is the merchant of record; its checkout shows the applicable price, currency, taxes, and invoice details, and its receipt or payment ID is the transaction record. Dodo processes approved refunds for that rail. Refunds for the Kit are given for erroneous or duplicate charges, where required by applicable consumer-protection law, and under the works-with-your-AI promise: if your chart file will not load or cannot be read in ChatGPT, Gemini or Claude, tell us within 30 days of payment and we fix it or, if we cannot, refund you in full; if a calculated position in your file is wrong under the settings stated in the file (Lahiri ayanāṁśa, mean node, whole-sign houses) and the birth details you entered, we correct the file and send it again, or refund you in full if we cannot. Results that differ because another program uses other settings, or because different birth details were entered, are not errors. The promise applies wherever you bought the Kit; refunds for marketplace orders are issued through that marketplace. The Kit is not sold to buyers in the EU/EEA/UK, Switzerland, Gulf countries, sanctioned territories, or when country evidence is missing or conflicts. After successful payment on either rail, Esha emails a private link valid for 6 months from payment with up to 10 ZIP downloads. Each ZIP contains the calculated chart text file for AI and the person guide PDF. India refunds are issued through Razorpay and international refunds through Dodo Payments under the Refund & Cancellation Policy.

Payhip redemption and Etsy made-to-order intake are also not yet available in the public offer. If a marketplace route is later enabled, use the receipt and the marketplace's support/messages channel for that order. Do not send birth details until the route confirms that it is accepting the order.

For a delivery or refund problem, use the Help page or email support@askesha.com with your delivery email, the Razorpay order or payment ID, or the Dodo payment ID when that route is used, and a description of the problem. Do not send birth details by email. We acknowledge the complaint within 24 hours, resolve it within 15 days, and keep you informed if more time is needed. A refund disables the download link and deletes the encrypted birth details immediately.

General contact

Support & grievances: support@askesha.com
Privacy / data rights: privacy@askesha.com
Phone: +91-9281342710
Postal: Phanidhar Rao Madduri, 1-137/30A, Gokul Gardens, Ramanayyapeta, Kakinada Rural, Andhra Pradesh 533005, India