Grievance Redressal & Contact

Last updated: 13 June 2026

Esha is operated by Phanidhar Rao Madduri (sole proprietor, trading as "Esha") ("we", "us"), 5-122, Penuguduru, Kakinada Rural, Andhra Pradesh 533016, India. We take complaints seriously and aim to resolve them quickly and fairly.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines) Rules, 2021, and the Digital Personal Data Protection Act, 2023, our designated Grievance Officer is:

Phanidhar Rao Madduri, Grievance Officer Esha (proprietor: Phanidhar Rao Madduri) 5-122, Penuguduru, Kakinada Rural, Andhra Pradesh 533016, India Email: support@askesha.com Phone: +91-9281342710 Hours: Monday–Friday, 10:00–18:00 IST (excluding public holidays)

How to raise a complaint

Email support@askesha.com (or use Profile → Help → Contact us in the app) with:

your registered email,
a description of the issue, and
any relevant dates, screenshots, or charge details.

Our commitment (response times)

We will acknowledge your complaint within 24 hours of receipt.
We will resolve it within 15 days, and keep you informed if a complaint needs more time.

Data-protection requests

For requests about your personal data — access, correction, erasure, withdrawing consent, or nominating someone to act on your behalf — write to our data-protection contact at privacy@askesha.com. See our Privacy Policy for the full list of your rights and how we handle them.

Billing & payments

For subscription, cancellation, or refund matters, see our Refund & Cancellation Policy. Payments are processed by Razorpay; we never store your full card details.

General contact

Support & grievances: support@askesha.com
Privacy / data rights: privacy@askesha.com
Phone: +91-9281342710
Postal: Phanidhar Rao Madduri, 5-122, Penuguduru, Kakinada Rural, Andhra Pradesh 533016, India